Returns and Exchanges Policy

We're delighted that you've chosen to shop with us! Should your purchase not meet your expectations, returning an item is simple and straightforward.

Reasons Eligible for Return:

• The product has defects in quality.
• It was damaged during the shipping process.
• You received an incorrect item or one that differs from your order. These can be returned or exchanged as long as their resale condition remains intact.

Conditions Excluded from 14-Day Return Without Reason:

• Customized or personalized items.
• Products that have been used (for electronics, turning them on constitutes use).
• Items showing visible wear, whether on the product itself, functional components, or accessories.
• If the outer packaging is missing or excessively damaged beyond usual unpacking procedures, impacting potential resale, it doesn't qualify for a return within 14 days without reason.
• Other items deemed non-returnable due to their nature, which were identified as such at the time of purchase.
• Any situation where the item's resale condition is compromised.

How to Initiate a Return:

For returns/exchanges based on personal preference: Send an email to our after-sales support center within 14 days of receiving your order, ensuring the item’s resale condition remains intact. Our team will review your request within 1-3 business days. Please be aware that return shipping costs are your responsibility.

For returns/exchanges due to quality issues: Contact us via email within 14 days of receiving your order at service@mail.fendove.com. Our customer support team will reply within 1-3 business days, and we'll cover the return shipping expenses.

To proceed with a return: Reach out to the courier service directly within 14 days of receiving your order. Once the item is collected, they will inform us about the refund details. We aim to complete your refund within 15 business days. Please provide your order number, name, phone number, and contact our 24-hour online support for assistance.